Be the technical product expert with the ability and coach, train, and give technical product demonstrations to customers, prospects, and partners
Discover customer use cases and their ideal solution using StackHawk’s sales methodology
Own and drive the technical aspects of the customer journey including pre-sales, implementation, and post-sales support, by providing demonstrations, managing proof of concepts, and sharing best practices
Develop success metrics and milestones to help customers configure the solution, onboard, and expand usage
Track customer adoption, engagement, and expansion opportunities to prevent churn and ensure high renewal rates
Validate customer goals requirements and determine potential blockers
Report out on customer health to the rest of the organization
Collaborate with prospect and customer development or security teams to instrument StackHawk in customer CI/CD pipelines
Help customers achieve data-rich scans by supporting the in configuring the platform to each application’s requirements
Shape new product decisions and feature enhancements by conveying customers needs and requests to Product and Engineering teams
Ability to travel (around 25% estimated) throughout sales territory for meetings with prospects, partners, and events (you know, once this COVID thing is under control)
2+ years of experience in a customer-facing technical role. Background in sales engineering, technical account management, or professional services preferred.
You have excellent written and oral business communication skills and are comfortable presenting complex technical subjects to both highly technical and business audiences
Ability to create technical content suitable for a variety of audiences and formats
Love for learning new technologies and a genuine curiosity about how things work
Familiarity and experience with some or all of the following technologies: RestAPI, GraphQL, Server Side HTML applications, OAuth/OIDC, Docker, JSON, and YAML
Have a good understanding of the developer and DevOps ecosystems and practices
Ability and experience in troubleshooting software products
You are creative, out of the box thinker with a passion for coming up with novel solutions to complex problems
Proven track record of success, driving revenue growth against quota
You’re data-driven, process-oriented, and understand how to measure success
You love working in teams and your teams love working with you
You’re comfortable and thrive working in the rapid, unpredictable nature of a tech startup
Competitive Compensation: Earn a competitive salary and get an equity stake in the company that we are building together.
Solid Benefits: Health, dental, and vision insurance 100% paid for employees and dependents. Other benefits include life insurance, AD&D, and 401K.
Time to Recharge Encouraged: Take what you need vacation plus ten paid holidays! Unplug, recharge, and come back refreshed.
Fun Team and Perks: We do great work and have fun doing it! We take care of our employees… We’ll contribute to your WFH setup and hook you up with occasional at-home perks. Plus, work with a team that loves to have fun while doing our work!
Place Where Your Work Matters and You Grow: As a Series A company, your work shapes the product that we are building. Nothing beats arriving at work every day knowing that your work deeply matters, and there is no better opportunity to grow in your career.
StackHawk is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.